To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
1. You may not have - the numbers on your meter may have been transposed or hard to read.
2. Turn off all the faucets in your home and then view your meter. If it is spining you have a leak between the house and meter or a leak under your home.
3. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
4. The meter dosen't spin unless water is going through the meter. We cannot stop it from running.
What do I do if I am experiencing low pressure?
Check the meter dial and if it is spinning fast with all the water cutoff in your home. You have a leak in the plumbingbetween the meter and your home. Turn you water off at your cutoff until the leak is found and repaired. It there is no leaks.
Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
You may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.